Some people in our community have contacted Parkinson’s NSW to talk about issues they have been having with their Aged Care Service Providers.
In some cases, they have not been getting the support they are entitled to through their Home Care Package or Commonwealth Home Support Program.
You are entitled to make a complaint to your Service Provider if you are not receiving adequate support and service from them, and they are required to look into your complaint.
You are also well within your rights to change Service Provider. Some of them will charge an exit fee which will come out of your package, however many of them do not charge you.
Another alternative if you don’t get any satisfaction from your Service Provider is to contact the Seniors Rights Service.
This is an organisation that is part of the national Older Persons Advocacy Network (OPAN) and it offers aged care advocacy to people using in-home and residential aged care services.
The Seniors Rights Service can help you raise concerns with your provider – and will even speak to them on your behalf if you would like.
You can read about how the Seniors Rights Service provides support on its website.