Positive responses to first Client Satisfaction Survey

Joan saves her voice
5th April 2021
Parkinson’s Nurses in Action
5th April 2021

Positive responses to first Client Satisfaction Survey

Positive responses to first Client Satisfaction Survey

Parkinson’s NSW recently engaged an independent organisation to conduct the first of a series of regular surveys of the satisfaction levels of people receiving Parkinson’s NSW services and support.

The independent provider managed the survey process, undertook a comprehensive analysis of the data provided and produced a report for the Board and Leadership Team of Parkinson’s NSW.

Clients had access to the online survey via an email link. There was no paper survey available, but clients had the option to call a staff member to complete a survey over the phone if they preferred. No clients availed themselves of this option.

1,445 clients from a Parkinson’s NSW database were sent an email inviting them to complete this survey on 28 August. Twenty surveys ‘bounced’, therefore 1,425 clients received the survey. Of these, 725 clients did not open the email.

When the survey closed on 17 September, 282 responses had been received. This is a response rate of 20 percent.

The accompanying graphics summarise the top-line findings of the survey. Overall results were positive, particularly considering the survey was undertaken amid the COVID-19 pandemic.

Action is already being taken on areas where a need for improvement was indicated – for example effective communication of the organisation’s Strategic Plan.

More information on the Survey is available here

Do you have questions about the Client Satisfaction Survey results?

Phone the Parkinson’s NSW InfoLine on 1800 644 189