For some, this Toolkit may provide an overview of information to inform their decision making and process for registering to become an NDIS Approved Provider or not. For other organisations and leadership teams the information in the Toolkit may inform the strategic thinking required to understand what work may need to be done to move towards a stronger position of being ready to embark on the registration journey.
Registration - How?
The NDIS Quality and Safeguards Commission (‘The NDIS Commission’) manages the registration and quality assurance of NDIS providers under a nationally consistent framework. The NDIS Commission works with providers to improve the quality and safety of NDIS services and supports.
As of 1 December 2020, all NDIS providers must register through the NDIS Quality and Safeguards Commission. It is the NDIS Commission that regulates the NDIS market.
To be registered, providers must demonstrate they meet mandated standards of quality and safety in the programs and supports they deliver.
This includes the registration of new NDIS service providers, and the renewal of existing NDIS registrations.
To be registered, providers must demonstrate they meet standards of quality and safety in the services and supports they deliver. The standards of quality and safety are articulated in the NDIS Practice Standards and Quality Indicators and contained within the Provider Application Pack referenced below in the toolbox.
Both registration as a new NDIS provider and renewing existing NDIS registration is completed via the NDIS Commission website.
Resources relating to registration requirements:
The NDIS Commission Practice Standards
The NDIS Practice Standards consist of a core module and several supplementary modules that apply depending on the types of supports and services you deliver and your organisational structure.
Each module has a series of high-level, participant-focused outcomes.
For each outcome in the modules, the NDIS Commission has prepared quality indicators that approved auditors use to assess compliance with the NDIS Practice Standards.
The core module covers:
The supplementary modules cover:
The process for new Provider registration
The 5 steps of the new provider registration process are:
Step 1: Complete an online application form on the Commission website.
Step 2: Select an approved external third-party NDIS approved quality auditor.
Step 3: Undergo an NDIS registration audit.
Step 4: The NDIS Commission assesses the application and makes a decision.
Step 5: Receive the application outcome.
NDIS Commission webpage: Provider Registration Process
To apply for or renew registration with the NDIS Commission, all providers undergo an audit against the NDIS Practice Standards.
An independent approved quality third-party auditor will assess/audit the organisation against the components of the NDIS Practice Standards that are relevant to the services and supports the service delivers or intends to deliver.
Auditors will also undertake their activities in a way that takes the organisation’s size, scope, and service delivery risk into consideration.
The organisation will undergo either a verification or certification quality audit.
The NDIS Commission will advise the type of audit required, based the registration group(s) listed in the registration application.
As part of the application for registration or renewal, it is the provider’s responsibility to engage an approved quality third-party auditor to assess the organisation’s compliance with the NDIS Practice Standards.
This webcast aims to assist viewers to develop an understanding of the following:
The operation of some key provisions of the Approved Quality Auditor Scheme Guidelines which may impact providers.
There are two pathways for registration, both of which require audit:
Verification: The verification pathway is undertaken where providers are delivering lower risk/lower complexity supports and services. The approved quality auditor will conduct a desktop audit (Step 3 above) against the four standards and each outcome within the verification module of the NDIS Practice Standards:
Resources relating to the Verification pathway:
Certification: The certification pathway is undertaken by providers that provide high risk and more complex supports and services. In a certification audit, providers are assessed against the NDIS Practice Standards which may include assessment against the core module and any supplementary module relevant to the type of support they deliver. The registration requirements outline the compliance requirements for the core and supplementary modules by registration group.
Assessment includes core capabilities, such as:
Supplementary modules for more complex supports include:
Resources relating to the Certification Pathway:
NDIS registration renewal
Service Providers seeking NDIS registration renewal must also demonstrate compliance with the NDIS Practice Standards for the relevant approved registration groups (which are determined by the types of services and supports you deliver).
Registration renewal also requires undertaking an external third-party quality audit that can only be conducted by an NDIS approved external auditing agency.
During a provider’s application for registration or renewal of registration, the NDIS Commission will advise the applicant of the NDIS Practice Standards that apply to their organisation and the type of quality audit required. This is based on your registration group(s) and the legal type of organisation you are (e.g., individual, partnership or body corporate).
The NDIS Commission provides guidance and support to assist in understanding and meeting the requirements of registration. Access the following tool for your Toolkit.
Click to download the PDF format or the accessible format.
TIP: The accessible format is useful to create your own checklists to support your preparation for audit.
Registration renewal must be completed every 3 years.
To apply to renew provider registration, providers need to complete the online application process on the NDIS Commission Portal.
NDIS Commission web page: NDIS Commission Portal
Log in to the NDIS Commission Portal and go to the My Registration tab to get started.
The Renewal Quick Reference Guide is a useful resource to help through the process.
Conditions of registration
There are a number of requirements providers must meet to become registered and maintain registration with the NDIS Commission.
Registered NDIS providers must:
All workers of registered NDIS providers must complete a worker orientation e-learning module called Quality, Safety and You that covers human rights, respect, risk, and the roles and responsibilities of NDIS workers.
Resources related to the conditions of registration:
Other resources to assist with registration
|Resource||NDIS or NDIS Commission Web Page|
|Becoming an NDIS Provider information||www.ndis.gov.au/providers/becoming-ndis-provider|
|Am I ready? – a Provider Readiness Checklist||www.ndis.gov.au/providers/becoming-ndis-provider/am-i-ready|
|How to register information and links||www.ndis.gov.au/providers/becoming-ndis-provider/how-register|
|Working as a Provider information||www.ndis.gov.au/providers/working-provider|
|Provider Application Pack||www.ndiscommission.gov.au/resources/application-pack|
|Application Pack – NDIS Provider application to register process guide||www.ndiscommission.gov.au/document/991|
|Suitability assessment process guide – Information for NDIS Providers and their key personnel||www.ndiscommission.gov.au/sites/default/files/documents/2018-09/suit-assess-process-guide.pdf|
|Provider Information Pack||www.ndiscommission.gov.au/providers/more-information/providerpack|